Service

Our team is in the financial services business. We believe that in order to create value for our clients we need to be able to service each of them to our best ability. We believe service means more than just providing investment advice, we strive to ensure that our clients feel like part of the family.

As a member of our family, you will have direct contact with your advisor.

Ask yourself, “How much contact do I have directly with my advisor?”

As a member of our family, you will speak with your advisor directly when it comes to your financial questions. We believe that our assistant, Zobi, is a critical member of our team. She does countless things behind the scenes to ensure that our clients are taken care of. It is our hope that all of our clients can come to know her as well as we have.

But, it is our opinion that our clients shouldn’t speak to our assistant more than they speak with us.  Devan and Trevor work with each of our clients and discuss our clients situations on a daily basis. We are watching your investments, understand your goals and have the experience necessary to answer your questions. It is important to talk with advisor on a regular basis, not just to their assistant or associates.

As a member of our family, you will hear from us regularly.

Ask yourself, "When was the last time I spoke with my advisor?"

As advisors, we have a responsibility to be in contact with our clients. As a part of our Know Your Client (KYC) rules, we need to be able to assess whether or not your existing investments are still appropriate. This means that we need to hear about any major life changes (loss of a job, buying a new house, etc.) when they happen. If we are not in contact with you for years, these changes may go unnoticed by us.

Hearing from your advisor regularly can mean different things for different people. Some folks don’t want to hear from their advisor as often as others, and we respect the wishes of our clients. We commit, in writing, to have at least one face-to-face meeting with our clients. We also commit to phone calls and emails at regular intervals.

Depending on your needs and financial situation, there may be a need to meet much more frequently. Our clients also recognize that in order to create a Quality Financial Plan that we will need to meet a few times during the first two months in order to create the plan and review the changes required in investment portfolios arising from the creation of that plan.

How often do you hear from your advisor? 

As a member of our family, you will have access to experts and events which will educate you

Ask yourself “When was the last time I attended an event hosted by my advisor?”

We have partnered with a team of experts in various professional fields who can help educate our clients with their perspectives and expertise. These experts are not only available on a one-on-one setting, but also in group settings. These seminars and workshops are available to our clients throughout the year.

In order to ensure that the younger generations are financially sound we have also put on a “Wealth Building 101” workshop, designed to answer some of the questions facing the 20 and 30-something generation. This helps to ensure that our clients and their children are educated have the tools to make good financial decisions in the future.

We will continue to expand our events and seminars throughout the years, but if you have an idea for a seminar you would like to attend, please visit our events page and fill out the form at the bottom.

 

 

Service is a key component to your relationship with your advisor. If you feel like you aren’t getting the service you need to achieve your goals please reach out to our office to speak with one of our advisors. We can be reached at (403) 220-9808 or by email.